Cancellation and Return Policy

At FarmToKitchen, we want you to be completely satisfied with your purchase. However, if you need to cancel an order or return a product, please review our Cancellation and Return Policy below.

Cancellation Policy

Order Cancellation You may cancel your order at any time before it is processed for delivery. If you wish to cancel your order, please contact us as soon as possible. To cancel your order:

• Email us at hello@farmtokitchen.app or call us
• Provide your order number and the reason for cancellation.

Refunds for Canceled Orders If your order is successfully canceled before it is processed, we will issue a full refund to the original payment method. Refunds may take 3-5 business days to reflect in your account, depending on your payment provider.

Return Policy

Eligibility for Returns We want you to be satisfied with your purchase. If you receive a product that is damaged, defective, or not what you ordered, you may return it for a full refund or exchange. To be eligible for a return:

• The item must be unused and in its original packaging.
• You must contact us within 7 days of receiving your order to initiate the return process.

Non-Returnable Items Please note that certain items are non-returnable, including:

• Perishable goods (fresh produce, dairy products, meats, etc.).
• Items that have been opened or used.
• Gift cards or vouchers.

Return Process

To initiate a return:

1. Contact us at hello@farmtokitchen.app or call us to request a return authorization.
2. Provide your order number and the reason for the return.
3. We will provide you with instructions on how to return the item, including any necessary shipping labels.

Shipping Costs for Returns If the return is due to an error on our part (e.g., wrong item sent, damaged product), we will cover the return shipping costs. Otherwise, you will be responsible for the return shipping fees.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 10 business days.

Exchanges

If you need to exchange a product for the same item (e.g., a different size or flavor), please contact us to initiate the exchange process. We will guide you through the necessary steps.

Changes to This Policy

FarmToKitchen reserves the right to update or modify this Cancellation and Return Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Your continued use of our website following any changes constitutes your acceptance of the new policy.

Contact Us

If you have any questions or concerns regarding our Cancellation and Return Policy, please contact us at:

FarmToKitchen
Email: hello@farmtokitchen.app