Returns & Exchanges Policy

At FarmToKitchen, customer satisfaction is our priority. We understand that sometimes things don’t go as planned, and you may need to return or exchange a product. This policy outlines the conditions under which returns and exchanges are accepted, ensuring a smooth and hassle-free experience for you.

1. Perishable Goods

Due to the nature of perishable goods (such as fruits, vegetables, dairy products, and other fresh items), we do not accept returns on these items. However, if you receive a product that is damaged or of poor quality, please contact us immediately, and we will provide a replacement or refund as applicable.

2. Non-Perishable Goods

For non-perishable items (such as packaged foods, grains, or other grocery products), we offer a return or exchange within 7 days of the delivery date under the following conditions:

• The item must be unused, in its original packaging, and in the same condition that you received it.
• A valid receipt or proof of purchase must be provided.

3. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please contact us within 24 hours of delivery. We will arrange a replacement or refund as follows:

• Damaged Goods: If the item arrives damaged due to shipping or mishandling, we will replace it at no extra cost.
• Defective Goods: For items that are defective or do not meet quality standards, we will offer a replacement or issue a full refund.
• Incorrect Orders: In the event you receive an incorrect item, we will arrange to send you the correct item and cover any additional shipping costs.

4. How to Request a Return or Exchange

To initiate a return or exchange, please follow these steps:

1. Contact our customer service team at hello@farmtokitchen.app or call us at within the designated time frame (7 days for non-perishable goods or 24 hours for damaged/defective goods).
2. Provide your order number, proof of purchase, and details about the issue (e.g., damaged, incorrect, etc.).
3. Once your return or exchange request is approved, we will guide you through the next steps, which may include returning the product to our warehouse or arranging a pick-up.

5. Refund Process

Refunds for eligible items will be processed in the following ways:

• Original Payment Method: If approved, refunds will be processed back to the original payment method (e.g., credit/debit card, PayPal) within 7-10 business days after we receive the returned item or confirm the issue.
• Store Credit: Alternatively, you may choose to receive store credit, which can be used for future purchases on our website.

6. Non-Returnable Items

We cannot accept returns or exchanges for the following items:

• Perishable goods (unless damaged or defective).
• Items on clearance or marked as final sale.
• Gift cards or vouchers.

7. Exchanges

If you wish to exchange a product for a different item (subject to availability), please follow the same process outlined above for returns. Exchanges must also be made within 7 days of receiving the product, and the item must be unused and in its original packaging.

8. Cancellations

Orders can be canceled within 1 hour of placing them, provided they have not yet been processed for shipment. Once the order has been processed or dispatched, it cannot be canceled. If you wish to cancel your order, please contact us at hello@farmtokitchen.app or call us at as soon as possible.

9. Shipping Costs for Returns

• Damaged or Incorrect Items: For returns due to damaged, defective, or incorrect items, we will cover all shipping costs.
• Other Returns: For returns of non-damaged items, the customer is responsible for covering the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item.

10. Contact Us

If you have any questions or concerns about our Returns & Exchanges policy, feel free to reach out to our customer service team: